Support
Email support@kustosapp.com and a human will read it — we aim to reply within 2 business days, faster for anything involving lost data. Common fixes for import, backups, export, and deletion are linked below, with full walkthroughs in the Help Center.
Contact
support@kustosapp.com
A human reads every message. We aim to reply within 2 business days — faster for anything involving lost data.
Helpful to include: your platform (iOS/Android), app version, and what you expected to happen.
Do it yourself
- Export your data to CSV
- Restore a backup on a new phone
- Delete your account and data
- Browse the full Help Center
Known issues: none right now. When something's broken, we'll say so here and in the app's release notes.
FAQ
Common questions
How do I import my history from Hevy or Strong?
How do backups and restore work?
Kustos snapshots your data automatically — daily, and after workouts — and keeps the snapshots versioned on your device. Signing in adds a synced copy, so a new phone gets everything back in one tap. Details: Back up and restore.
How do I export my data?
CSV export is free for everyone and works offline via the share sheet. Steps: Export your workouts.
How do I delete my account?
In the app’s settings. Deletion cascades through everything tied to your account — synced data, social content, the account record itself. Steps: Delete your account.
Does Kustos work offline?
Yes. Logging never needs a connection; your data syncs when you’re back online. See how your data is handled.
I can’t sign in — what should I check?
Make sure you’re using the same sign-in method you registered with (a different method can look like an empty new account). If it still fails, email us — include your username if you have one.